Buffalo, NY 14206-2760 (716) 852-8677
Elma, NY 14059-8907 (716) 655-7529
Remarks and returns: Please read before you contact us
*Important note regarding original packaging and product receipts
We highly recommend keeping the original Sahlen's packaging and purchase receipt until all product is consumed. Replacements cannot be guaranteed without these items.
Replacing Sahlen's products If you purchase spoiled, damaged or otherwise compromised Sahlen's products, we are happy to provide a coupon to replace the flawed items whenever possible.
For a replacement coupon, please provide:
- All unconsumed product (min. 50 percent of purchased product) in the original packaging
- The original receipt
- A written description of the product issue
- A photo of the product
Without these items, we cannot guarantee a replacement coupon.
All replacement coupons will be sent via U.S. postal mail. We will not provide replacement coupons for products consumed by the customer or products that reach sell-by or expiration dates following purchase.
*Guidelines for hot dog and deli meat storage
The U.S. Food and Drug Administration recommends the following guidelines for the safe consumption and storage of hot dogs and deli meats:
- Keep product refrigerated at 40° F (4° C) or frozen at 0° F (-18° C) at all times
- Do not purchase or use products at or past the sell-by or expiration date
- Keep product wrapped in original packaging until use
An open package of hot dogs can be safely refrigerated for 1 week or frozen (in freezer wrap) for 1 to 2 months. An unopened package of hot dogs can be refrigerated or frozen (in freezer wrap) until its expiration date.
An open package of deli meat can be safely refrigerated for 3 to 5 days or frozen (in freezer wrap) for 1 to 2 months. An unopened package of deli meat can be refrigerated or frozen (in freezer wrap) until its expiration date.
For a complete list or FDA refrigeration and freezer recommendations, visit the administration website.
Please note that freezing can cause hot dogs to become salty, shriveled or tough, depending on the type of packaging used. An unopened 1-pound bag of Sahlen’s Hot Dogs is ideal for freezing. Sahlen's will not issue replacement coupons for improper freezing of hot dogs.
We do add water to hot dogs as that is the formulation for all hot dogs. This is especially important when they freeze them and the crystals appear and the quality is reduced
Finding Sahlen's products near you
Sahlen's products are available at many of your favorite Western New York grocery stores and delicatessens. Ask for Sahlen's by name!
Sahlen's products can also be found at Wegmans locations and other select grocery stores throughout the northeastern and mid-Atlantic United States. Please ask your local retailer for availability.
Sahlen's Hot Dogs are now sold at Fry’s Food Stores throughout Arizona and Harris Teeter locations in the Charlotte, North Carolina metro region. More stores are coming soon.
Sahlen's products can also be purchased online. Please note that CityMade.com is the official third party shipper for online orders for Sahlen Packing. Sahlen Packing, however, does not accept any direct, indirect, special, consequential or other losses or damages arising from any third party shipper or any information contained in it.
Requesting Sahlen's products in a store near you
We are always excited to bring Sahlen's products to new stores and cities! If your local retailer does not sell Sahlen's products, please ask a store manager to contact us using our online form and we will respond in a timely manner.